Refund policy

NO RETURNS POLICY

At Moonstone & Mortar, all sales are final. We do not accept returns, exchanges, or provide refunds for any products purchased from our store.

Why We Have This Policy:

• Many of our products are energetically sensitive items (crystals, herbs, oils, etc.) that absorb energy from their environment
• Hygiene and safety considerations for consumable or topical products
• The personal and spiritual nature of our products makes them unsuitable for resale

What This Means:

• All purchases are final at the time of sale
• No refunds will be issued for any reason, including change of mind, incorrect sizing, or dissatisfaction with the product
• No exchanges or store credit will be provided
• Items cannot be returned even if unused or in original packaging

Exceptions: We will only consider replacements in the extremely rare case of:

• Items damaged during shipping (must be reported within 48 hours of delivery with photographic evidence)
• Incorrect items sent due to our fulfillment error (must be reported within 48 hours of delivery)

Before You Purchase: Please carefully review all product descriptions, specifications, and images before completing your purchase. If you have questions about any product, please contact us before ordering.

Contact Information: For questions about this policy, please contact us at Moonstoneandmortar@gmail.com

 

By making a purchase from Moonstone & Mortar, you acknowledge that you have read, understood, and agree to this No Returns Policy.