Shipping policy
SHIPPING ZONES
- Across Canada
PROCESSING TIME
- Orders are processed within 1-3 business days (Monday-Friday, excluding holidays)
- Processing time does not include shipping time
- Orders placed on weekends or holidays will be processed the next business day
SHIPPING METHODS & RATES Shipping costs are calculated at checkout based on:
- Destination address
- Package weight and dimensions
- Selected shipping method
Available shipping options:
- Local Delivery: 2-7 business days
- Standard Shipping: 5-10 business days
FREE SHIPPING
- Free standard shipping on orders over $120 within Canada
- Free shipping promotions may be offered periodically
SHIPPING CARRIERS We use trusted carriers including Canada Post, UPS, and other reliable shipping services.
DELIVERY
- Tracking information will be provided via email once your order ships
- Signature may be required for delivery
- We are not responsible for packages marked as delivered by the carrier
DAMAGED OR LOST PACKAGES
- Report damaged packages within 48 hours of delivery with photos
- We are not responsible for lost packages labeled as delivered
- We will work with carriers to resolve shipping issues
SPECIAL HANDLING Some items may require special packaging or handling, which may affect shipping costs and delivery times.
CONTACT For shipping questions, contact us at Moonstoneandmortar@gmail.com.